Privacy Policy
Last updated: January 2026
1. Information we collect
When you create a Botanica account, we collect your name, email address, phone number, and any shipping addresses you save. When you place an order, we collect payment details through our payment partner Razorpay — we never store your full card number on our servers.
2. How we use your information
We use your information to process orders, provide customer support, personalize product recommendations, and communicate updates about your purchases. We do not sell your personal data to third parties.
3. Cookies
We use cookies to keep you logged in, remember items in your cart, and understand how shoppers use Botanica so we can improve the experience.
4. Payment data
All payments are processed securely through Razorpay. Botanica does not have access to your complete card, UPI, or banking credentials at any point.
5. Your rights
- You can view and update your profile information at any time from your account settings.
- You can request a copy of your data or ask us to delete your account by contacting support.
- You can manage saved addresses and payment preferences from your profile.
6. Data retention
We retain order and account information for as long as your account is active, or as needed to comply with legal obligations, resolve disputes, and enforce our agreements.
7. Contact us
If you have questions about this policy, reach out via our contact page.